Privacy Policy

Introduction

Harmony Layers ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We encourage you to read this privacy policy carefully to understand our practices regarding your personal data. By accessing or using our services, you acknowledge that you have read and understood this privacy policy.

Data We Collect

We may collect several different types of information for various purposes to provide and improve our service to you:

Personal Data

While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• Contact information (name, email address, phone number, postal address)
• Demographic information (nationality, date of birth, gender)
• Payment information (credit card details, billing address)
• Identity documents (passport details, visa information) when necessary for booking travel
• Travel preferences and special requirements (dietary restrictions, accessibility needs)
• Information about travel companions when included in your booking

Usage Data

We may also collect information on how our website is accessed and used. This data may include:

• Your computer's Internet Protocol (IP) address
• Browser type and version
• Pages of our website that you visit
• Time and date of your visit
• Time spent on those pages
• Device identifiers and other diagnostic data

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Data

Harmony Layers uses the collected data for various purposes:

• To provide and maintain our service: Including to facilitate your travel bookings, process payments, and communicate important travel information
• To notify you: About changes to our service, travel itineraries, or important travel advisories
• To provide customer support: Including responding to your requests, questions, and concerns
• To personalize your experience: By understanding your preferences and tailoring our offerings accordingly
• To improve our service: By analyzing how you interact with our website to enhance functionality and user experience
• To process transactions: Your payment information is used solely to process your travel bookings
• To send periodic emails: Including booking confirmations, updates, and marketing communications if you have opted in
• To comply with legal obligations: Including sharing information with immigration authorities when required for travel arrangements

Legal Basis for Processing

We will only collect and process your personal data where we have a legal basis to do so. Our legal bases include:

• Contractual necessity: To fulfill our contractual obligations to you
• Legitimate interests: To operate our business and provide our services
• Compliance with legal obligations: To comply with applicable laws and regulations
• Consent: Where you have given us permission to process your personal data

Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Travel Suppliers: To complete your travel arrangements, we need to share certain information with airlines, hotels, car rental companies, tour operators, and other travel suppliers.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Legal Requirements: We may disclose your information where required by law, governmental request, or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.

We do not sell your personal data to third parties.

Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information provided in the Contact section below.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive data
• Regular security assessments
• Secure access controls to personal data
• Staff training on data protection
• Regular monitoring for potential vulnerabilities

While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal data, to the United Kingdom and process it there.

By providing your personal data, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These enable basic functions like page navigation and access to secure areas of the website.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality Cookies: Enable the website to remember choices you make (such as your preferred language or the region you are in) to provide enhanced, more personal features.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver advertisements more relevant to your interests.

Managing Cookies

You can control and manage cookies in various ways. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the service and deliver advertisements on and through the service. These may include:

• Google Analytics
• Facebook Pixel
• Other social media and advertising platforms

Children's Privacy

Our service is not intended for use by children under the age of 16 without parental consent. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this privacy policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• By email: [email protected]
• By phone: +449313488753
• By mail: Data Protection Officer, Harmony Layers, Flat 31 Edward Lane, New Kieran, LA12 0HX, United Kingdom